Terms & Conditions

TERMS AND CONDITIONS Last Updated: April 2, 2026 Welcome to Frida ("App," "Service," "Platform"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," "your") and ColdAI LLC ("Company," "we," "us," "our") governing your use of the Frida mobile application and all related services. By creating an account, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the App. 1. DESCRIPTION OF SERVICE 1.1 Purpose. Frida is a cognitive stability and wellness platform designed to support individuals managing schizophrenia and related conditions. The App provides tools for mood tracking, sleep monitoring, symptom logging, medication management, journaling, routine planning, crisis support resources, educational content, and an AI-assisted companion ("Frida AI"). 1.2 Not Medical Advice. THE APP IS NOT A MEDICAL DEVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION. The App is designed as a wellness and self-management support tool only. It does not replace professional medical advice, diagnosis, or treatment. 1.3 Not Emergency Services. The App is not an emergency service. If you are experiencing a medical emergency, psychiatric crisis, or are in danger, call your local emergency number (e.g., 911 in the United States) or go to your nearest emergency room immediately. 2. ELIGIBILITY AND ACCOUNT REGISTRATION 2.1 Age Requirement. You must be at least 18 years of age to create an account and use the App. If you are between 13 and 17 years of age, you may only use the App with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. 2.2 Account Information. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. 2.3 Account Security. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. 2.4 One Account Per Person. Each user may maintain only one active account. Creating multiple accounts may result in termination of all associated accounts. 3. SUBSCRIPTION AND PAYMENTS 3.1 Free Trial. We may offer a free trial period for new subscribers. At the end of the free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends. 3.2 Subscription Plans. The App offers the following subscription tiers: Annual Plan ($119.00/year), Monthly Plan ($16.99/month), and Lifetime Plan ($399.00 one-time). Pricing is subject to change with notice. 3.3 Billing. Subscriptions are billed through Apple App Store or Google Play Store (collectively, "App Store"). All billing, refunds, and payment disputes are governed by the respective App Store's terms and policies. 3.4 Automatic Renewal. Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew at the then-current price. You can manage and cancel your subscription through your App Store account settings. 3.5 Refunds. Refund requests are handled by the respective App Store in accordance with their refund policies. We do not process refunds directly. 4. USER CONTENT AND DATA 4.1 Your Data. You retain ownership of all personal data, journal entries, mood logs, health tracking data, and other content you create or input into the App ("User Content"). 4.2 License Grant. By using the App, you grant us a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely for the purpose of providing and improving the Service to you. 4.3 Data Accuracy. You are responsible for the accuracy of the data you enter into the App. We do not verify the accuracy of User Content and are not responsible for any consequences arising from inaccurate data entry. 4.4 Backup. While we take reasonable measures to protect your data, you acknowledge that no data storage system is completely secure. We recommend maintaining your own records of important health information. 5. AI COMPANION (FRIDA AI) 5.1 Nature of AI. The Frida AI companion is an artificial intelligence chatbot designed to provide supportive, empathetic conversation based on Cognitive Behavioral Therapy for Psychosis (CBTp) principles. It is NOT a licensed therapist, counselor, psychologist, psychiatrist, or medical professional. 5.2 Limitations. The AI companion: (a) cannot diagnose medical or psychiatric conditions; (b) cannot prescribe, recommend, or advise on medications; (c) cannot provide medical opinions; (d) may not always provide accurate or appropriate responses; (e) is not a substitute for professional mental health care; (f) cannot handle medical emergencies. 5.3 Crisis Detection. The AI companion includes crisis detection features that may suggest emergency resources when distress is detected. These features are automated and may not always function correctly. Always contact emergency services directly if you are in crisis. 5.4 AI Data Usage. Conversations with the AI companion may be analyzed in aggregate, anonymized form to improve the Service. Individual conversations are not shared with third parties. See our Privacy Policy for more details. 6. HEALTH AND SAFETY DISCLAIMERS 6.1 Consult Professionals. Always consult with qualified healthcare professionals regarding any health concerns, medication changes, symptom management, or treatment decisions. Never disregard professional medical advice or delay seeking it because of information obtained through the App. 6.2 Medication Tracking. The medication tracking feature is for personal record-keeping only. It does not constitute medical advice about medication usage, dosage, or timing. Always follow your prescribing physician's instructions. 6.3 Self-Assessment Tools. Any self-assessment or screening tools provided in the App (including but not limited to the Psychosis Assessment) are for informational purposes only and do not constitute clinical diagnosis. Results should be discussed with your healthcare provider. 6.4 Crisis Resources. The crisis support features, including emergency contact numbers and grounding exercises, are provided as supplementary resources. They do not replace professional crisis intervention services. 6.5 Substance Tracking. The substance tracking feature is provided as a non-judgmental self-awareness tool. It does not constitute medical advice regarding substance use, and the App does not provide substance abuse treatment. 7. ACCEPTABLE USE 7.1 You agree not to: (a) use the App for any unlawful purpose; (b) attempt to gain unauthorized access to the App's systems or other users' accounts; (c) interfere with or disrupt the App's functionality; (d) reverse engineer, decompile, or disassemble any part of the App; (e) use automated means to access the App; (f) share your account credentials with others; (g) use the App to harm, threaten, or harass others; (h) upload malicious content or code; (i) impersonate another person or entity. 7.2 We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms. 8. INTELLECTUAL PROPERTY 8.1 Our Property. The App, including its design, code, features, content, trademarks, and all related intellectual property, is owned by ColdAI LLC and is protected by copyright, trademark, and other intellectual property laws. 8.2 Educational Content. The educational articles and materials provided in the App are for informational purposes only. They may not be reproduced, distributed, or used commercially without our written consent. 8.3 Medication Library. The medication information provided in the App is sourced from publicly available FDA-labeled data and is provided for educational purposes only. We do not guarantee its completeness or currency. 9. LIMITATION OF LIABILITY 9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FRIDA HEALTH INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, PERSONAL INJURY, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP. 9.2 OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER. 9.3 YOU ACKNOWLEDGE THAT THE APP IS A WELLNESS TOOL AND NOT A MEDICAL SERVICE, AND YOU ASSUME ALL RISKS ASSOCIATED WITH USING THE APP FOR HEALTH-RELATED TRACKING AND INFORMATION. 10. INDEMNIFICATION You agree to indemnify, defend, and hold harmless ColdAI LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the App; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any User Content you submit or share through the App. 11. TERMINATION 11.1 By You. You may terminate your account at any time through the App's settings. Upon termination, your right to use the App ceases immediately. 11.2 By Us. We may suspend or terminate your account at any time, with or without cause, with or without notice. Reasons for termination may include but are not limited to violation of these Terms, extended inactivity, or discontinuation of the Service. 11.3 Effect of Termination. Upon termination: (a) your license to use the App terminates; (b) we may delete your account data after a reasonable retention period; (c) any outstanding subscription charges remain your responsibility; (d) provisions of these Terms that by their nature should survive termination shall survive. 12. DATA DELETION 12.1 Upon account deletion, we will delete your personal data in accordance with our Privacy Policy and applicable data protection laws. Some data may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance). 12.2 Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for research and improvement purposes. 13. DISPUTE RESOLUTION 13.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. 13.2 Arbitration. Any dispute arising out of or relating to these Terms or the App shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction. 13.3 Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. 14. CHANGES TO TERMS We reserve the right to modify these Terms at any time. We will provide notice of material changes through the App or via email. Your continued use of the App after such notice constitutes your acceptance of the modified Terms. 15. ACCESSIBILITY We are committed to making the App accessible to all users, including those with disabilities. If you experience accessibility issues, please contact us at shayan@coldai.org. 16. CONTACT INFORMATION If you have questions about these Terms, please contact us at: ColdAI LLC Email: shayan@coldai.org Support: shayan@coldai.org 17. SEVERABILITY If any provision of these Terms is held to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. 18. ENTIRE AGREEMENT These Terms, together with the Privacy Policy, constitute the entire agreement between you and ColdAI LLC regarding the use of the App and supersede all prior agreements and understandings.